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frequently asked question

FAQS

Why do I need a moisturizing facial cream?

Facial skin is one of the thinnest on the body, because it does not have the fat deposits found in other parts of the body; the face is one of the first to show signs of aging. Therefore, “hydration” is one of the best things you can do to take care of your skin.

When and how to hydrate skin?

When it comes to hydration of the face, there may be different factors that can cause conditions:

Age – Hydrated skin is less likely to show the appearance of fine lines and wrinkles, so choosing a rich cream is the key to reducing the visible signs of aging.

Skin type: it is important to know the type of skin you have to choose the right product (take the test on our page and identify your skin type and the correct line)

Time of the year: during the summer it can often generate the production of oil, causing blemishes. During winter, the skin can become dry as a result of the cold environment.

WHAT ARE THE JUVENESS PRODUCT LINES AND WHAT SKIN TYPES ARE THEY FOR?

Bright Lift – normal & dry skin

Sublime Cover –  sensitive skin

Pure Hydra – mixed and oily skin

Clear Active – oily or mixed male skin

How are the Juveness lines formed?

*Facial creams: offer deep hydration of the epidermis.

*Kryo Shots: lifting effect and reduction of pore size.

*Soaps: Complement of the daily cleansing of the skin of the face and body.

Can the facial cream be used as eye countour?

The skin under the eye is one of the most delicate, Juveness facial creams help to hydrate the surface of the skin to make it smooth and silky.

Is it normal for facial creams leave a greasy feeling?

Yes, our creams are formulated with natural oils so the skin feels greasy and that sensation will diminish as the skin hydrates.

Why do facial creams have little balls?

One of our ingredients is beeswax, which helps clean pores and stimulates circulation on the face; these waxes do not dissolve, they fall off and are not absorbed by the skin.

IMPORTANT don´t try to undo them, they do not have an exfoliating effec

What to do in case of a change in consistency in facial creams?

This happens due to exposure to temperature changes, to return to its consistency mixed for a couple of minutes with the mixing paddle included in the cream and refrigerated for 4 hours.

IMPORTANT do not put the product in the freezer because it will lose its properties.

In the case that the consistency is not uniform once these steps have been carried out, contact Juveness Mexicana (222) 2210230 to proceed with the change (See cancellation and refund policy).

Why did I get pimples or blackheads when I started using the cream?

One of the benefits of our products is that they provide a deep cleaning, so it is recommended to use them gradually. It is important that during the first 2 weeks of use, the product is applied once a day intercalade and during the following 2 weeks it is applied daily at night; once these steps have been carried out, the cream can be applied 2 times a day (morning and night).

Is the use of facial cream enough to reduce expression lines?

Remember that just one product is not enough; you should hydrate and eat healthy, in addition to having a skin care routine that includes facial massages and don’t forget to wear sunscreen in the morning.

facial creams can help me to reduce spots and acne?

Yes, since they contain natural oil such as jojoba that helps reduce stains caused by the sun or cloth and sunflower seed oil that helps eliminate bacteria.

IS IT POSSIBLE TO HAVE ANY ALLERGIC REACTION?

Before using any product it´s important to check the ingredients to avoid any type of reaction and to perform the irritability test on the forearm; If you have any reaction, immediately discontinue use and consult your doctor. The use of our products is the responsibility of each user.

HOW LONG DOES THE CREAM LAST?

The cream has a shelf life of 12 months closed and 6 months open; It is important to keep it at a temperature no higher than 23 °, without sudden changes in temperature, away from humidity and the sun.

What are Kryo Shots and how are they applied?

They are shots of hydration and vitamins that go deep into the hypodermis. They are applied to the clean face in a circular way, leaving it to act for 20 minutes and the excess is removed with a facial towel. It is recommended to use it once a week, for best results.

Who can use Juveness products?

Men and women from 15 years of age who require skin hydration; pregnant and lactating women can make use of our products.

How long will it take to receive my order?

From the moment the purchase is made, shipments arrive between 24 to 48 hours in Mexico (for the pandemic up to 72 hours) and from 48 to 72 hours in the USA and Canada (for the pandemic up to 96 hours). Doubts or clarifications at (222) 2210230.