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NOTICE OF PRIVACY

Legal Terms

In order to offer a safe and reliable environment for our clients, rules and terms have been established within which responsibilities and rights are delimited, both for Juveness Mexicana S.A. de C.V. and for our client.

RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA

In Juveness Mexicana S.A. de C.V., (ahead Juveness) residing at Blvd. Cholula Huejotzingo no. 522, San Juan Tlautla, San Pedro Cholula, Puebla, CP 72760; make your knowledge that sensitive personal and personal data of our consumers and potential consumers (ahead “personal data”), are treated in a strictly private and confidential manner, so that the obtaining, treatment, transfer and exercise of the rights derived from said personal data, is done through an appropriate, legitimate and lawful use, permanently safeguarding the principles of legality, consent, quality, information, proportionality, responsibility, loyalty and purpose, in accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals, their Regulations and secondary provisions.

At Juveness we are committed to safeguarding the privacy of your personal data and maintaining a close and active relationship with our consumers and potential consumers, therefore, in addition to this Notice, we apply our Privacy Policy.

PERSONAL DATA COLLECTED

Name, surname, gender, address, telephone, email and cell phone number.

PURPOSE OF THE PROCESSING OF PERSONAL DATA

The personal data in the possession of the person in charge will be used for the following purposes:             

MAINTENANCE OF THE RELATIONSHIP WITH THE DATA HOLDER

► Carrying out the sale and purchase operations of the products sold by the person in charge.

► Billing and collection of sale and purchase operations.

► Record keeping to monitor services.             

DIFFERENT PURPOSES

Studies, records, analysis of sales behavior, statistical and market analysis. Marketing purposes, commercial prospecting, advertising of the products, promotions and services that the person in charge sells. In the event that the owners do not wish the person responsible to process their personal data for the purposes set forth in paragraph b) above, they will have a period of five days to express their refusal by sending a communication to the email address contacto@juveness .com             

Juveness does not assume any obligation to keep confidential any other information that the user provides through newsletters and online talks.

WAYS TO COLLECT YOUR PERSONAL

It´s made of the knowledge of the owners of the information that US data are collected by the responsible directly when the holder itself is provided at the time of making a purchase online at the website www.juveness.com/en, when requesting an invoice for the purchase of a product in the store or at the time of participating in a promotion either in stores, on the website or on social networks.             

The personal data provided by the user will be part of a file that will contain their profile. The user can modify his profile at any time using his user / partner number and his personal identification number assigned or chosen by him.

Juveness advises the user to update their data each time they undergo any modification, as this will allow them to provide a more professional and personalized service.

PRIVACY POLICY

Juveness Mexicana S.A. de C.V. has all the corresponding security certifications so that all your purchases over the Internet are safe, in our portal.

All personal data that are entered such as name, address, telephone, email, card number, etc. As well as your purchases on the portal are completely confidential and secure. The transactions carried out on our portal are protected by PayPal confidentiality where the encrypted information is handled with the best software in the industry. Through this procedure, Juveness does not have access to your credit card details.

When the user purchases on our website, they will never have to send credit or debit card details by email or call by phone to validate them. The whole process is done automatically and securely by PayPal.

When using our site, the user by registering as a client and using our services, grants consent for the collection and use of your information by Juveness Mexicana S.A. de C.V.

CONFIDENTIALITY OF INFORMATION

When the user is in the site Juveness and request mos the data personal, you will share information only with the site, unless otherwise specified.

Juveness, will not share confidential information with third parties, except with the express authorization of those who subscribed, or when it has been required by court order to comply with the procedural provisions.

All the aggregated information and/ or personal information that we obtain, through the use of www.juveness.com will constitute a database, property of Juveness, information that is stored to protect it and avoid its loss, as well as use improper or alteration. Likewise, this information helped to diagnose problems with the server and the administration of www.juveness.com

The user acknowledges and accepts that Juveness does not obtain personal information automatically, but rather requires that the user provide it directly through www.juveness.com or by other means. It is at the free discretion of the user, without responsibility for Juveness to provide their personal information to receive various products, services or information from some areas of www.juveness.com

Juveness Mexicana S.A. de C.V. may disseminate the statistics of users as a whole (for example, the percentage of our users who are men or older than a certain age, etc.) to describe our services and for other lawful purposes in the cases indicated by the law. Juveness may disseminate account information in special cases when it is thought that providing this information may serve to identify, locate or take legal action against people who may violate the conditions of service of the Juveness sites, or cause damage or interference on the rights or its properties, other users sites or any other person who could be harmed by said activities.

Juveness may disseminate or obtain access to account information when, acting in good faith, we believe it is necessary for legal, administrative or other reasons and we consider it necessary to maintain, provide and develop our products and services.

Juveness Mexicana S.A. de C.V. does not assume any obligation to keep confidential any other information that the user provides through newsletters and online talks.

PERSONAL INFORMATION PROTECTION.

The information provided by the user is secured by a personal identification number which only the user can access and of which only he is aware.

We recommend that you do not reveal your password to anyone. Juveness will not request your password in any unsolicited phone call or email. At all times, the user is the sole and final responsible for keeping secret his user / partner number, personal password, access code and confidential number with which he has access to the services and contents of our site.

To reduce risks, Juveness recommends that the user exit their account and close their browser window when their activity ends. Once the data is received, we will do everything possible to safeguard its security in our systems. On this issue, the team of collaborators of Juveness has focused its efforts to offer technology, in order to offer you the greatest possible security.

TRANSFER

The owners of the personal data are made aware that their data will not be transferred to any person for commercial purposes, except in the event that the owner participates in a promotion that is organized by one of our suppliers and the information collected goes to be delivered to the organizer, in which case said circumstance will be made known in the promotion bases.

Juveness may disseminate account information in special cases when it is believed that providing this information may serve to identify, locate or take legal action against persons who could violate the conditions of service of the Juveness sites, or cause damage or interference with rights or its properties, other users of the Juveness sites or any other person who could be harmed by such activities.

REQUEST FOR ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION OF PERSONAL DATA AND REVOCATION OF CONSENT (ARCO REQUEST)

The holders of personal data are made aware at all times have the right to access their personal data that we possess and the details of the treatment the same, as well as to rectify them in case of being inaccurate or incomplete; cancel them once the purpose or purposes of the treatment have been fulfilled and oppose their treatment.

MEANS TO EXERCISE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

To initiate an ARCO request, the owner of personal data must submit a written request addressed to our Personal Data department at the email address contacto@juveness.com from monday to friday at 9:00 a.m. to 6:00 p.m., containing the following information:

  1. Name of the owner and address or other means to communicate the response to your request;
  2. Documents that prove the identity or, where appropriate, the legal representation of the owner;
  3. The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights, and
  4. Any other element or document that facilitates the location of personal data.

The department of Personal Data of the person in charge will proceed to process your request in strict adherence to the guidelines established in the Federal Law on Protection of Personal Data Held by Private Parties, communicating the response by email.

MODIFICATIONS TO THE PRIVACY NOTICE

 We reserve the right to make modifications or updates to this privacy notice at any time in response to legislative changes, internal policies or new requirements for the provision or offering of our services. These modifications will be available to the public through our website www.juveness.com/en

USE OF COOKIES

Cookies are text files that are automatically downloaded and stored on the hard drive of the user’s computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including: your preferences for the display of the pages on that server. We inform you that we use cookies to obtain personal information from you, such as the following:             

  1. Your browser type and operating system.
  2. Internet pages you visit.
  3. Links that follow.
  4. IP address.
  5. Site you visited before entering ours.
  6. Track certain behaviors or activities carried out by you within our site.

 

Most browsers will allow you to delete the use of cookies, block the acceptance of cookies, or receive a warning before storing cookies. We suggest you consult your browser’s instructions to use cookies; however, in some sections of our site we require that the owner have cookies enabled since some of the functionalities require them to work.

Date of last update: February 23 , 2021.