1.- Juveness is not responsible for theft or loss of the package once it has been sent since the parcel is an external service, you can purchase the loss insurance once you make your purchase, for more information contact us since the cost depends on the value of your merchandise.

2.- Juveness is not responsible if the customer wrongly enters his shipping data, he can be advised to redirect by paying a new guide, this without ensuring that the package reaches the new address successfully.

3.- Juveness reserves the right not to deliver to PO boxes. Delivery of orders to international addresses is not available, except where international electronic commerce is handled.

4.- Juveness is responsible if the product arrives damaged; either by making a partial or total return of the product as the first option. There is also the possibility of change depending on the inventory. This clause is conditioned to a video or photographs while the package is opened (first it must be closed on all sides) and the packaging of each product so that it can be made valid.

5.- The shipping company we use is USPS, the processing time for your shipment is 72 business hours and the delivery time depends on the shipping company, this being around 5 business days and can be extended without notice.

6.- In order to fulfill the delivery in a timely manner, it is necessary that the billing address and the recipient contain the complete information, as well as the payment confirmation.

7.- The delivery of orders to international addresses is limited only in countries where the company has official distributors.

8.- The price of the product includes taxes.

9.- Our purchase orders are processed in less than 72 hours. Orders received after 1:00 p.m. They will be processed the next business day from Monday to Thursday, on Fridays we do not make shipments, since the carrier does not move the packages, they are stored in their warehouses.

10.- Juveness will send the tracking code or guide number to the email registered by the client. Once the package is in transit, it will be the responsibility of the customers to follow up on this delivery.

11.- If the package has any delay or there is an incident with the courier, it is the customer’s responsibility to contact the indicated telephones to raise the corresponding report. In case of needing advice to draw up a report, the client can contact our hotlines.